IT Specialist - Foránea (Tecate)

• Supports hardware installation and configuration and ongoing maintenance of the computer and MDF.
• May monitor and troubleshoot equipment and assist with logging and documentation.
• Responsibilities may also include cabling, racking and server installations.
• Coordinates, diagnoses, troubleshoots and supports incident employee issues with personal computers, mobile devices, printers and related systems.
• Provides support services to employees with technical problems and information technology issues involving desktop, laptop or network services from local personnel or from employees using network remote access.
• Provides timely resolution of problems or escalation on behalf of customer to appropriate technical personnel.
• Develops, documents, and implements standard operating procedures and customer service guidelines relating to remote IT support.
• Responsible for IT and Cyb...

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