IT SPECIALIST (CUSTOMER SUPPORT)

Summary THIS IS A NATIONAL GUARD TITLE 32 EXCEPTED SERVICE POSITION. This National Guard position is for an IT SPECIALIST (CUSTOMER SUPPORT), Position Description Numbers D2525P02/D2526P02, ad is part of the Montana Air National Guard, 120 CMN FT. (A copy of the Position Description can be obtained from HRO upon request.) Selecting Official: CMSgt Raymond Cozino *Also advertised as Title 5 at announcement number MT-12988669-T5-26-502 Responsibilities Addresses problems; installs, configures, troubleshoots, and provides maintenance and training in response to customer requirements or inquiries (e.g., tiered-level customer support). Typically provides initial incident information to the Incident Response (IR) Specialty. Provides Tier II support for end-user hardware failures. Responds to a variety of failures to devise recovery plans for system failures. Re-images customer workstations as needed and resolves complex problems. This includes developing and/or using programs and techniques ...

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