IT Site Lead

Overview

• The scope of this role is to manage Manila Global Capability Centre (GCC) IT infrastructure and operation including end user field services, network, computing and workplace services.
• Be the IT owner in the Manila GCC project team for building and developing the new Manila GCC aligning with the long-term evolution plan with 2000 associates.
• Leads the execution of the global operations model for end-to-end IT support, implementing best practices on support services delivery and covering compliance of service level agreements with extended teams and business end users.
• Coordinates and priories the support work, ensuring alignment between all IT service areas (Global and Sector) for a proper resolution on any critical and non-critical incident reported by the user’s community.
• Drives the proper services process follow up and execution ensuring users and service areas are processes compliance.
• Accountable for complia...

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