IT Service Manager

Role Summary:

The Project Manager / Service Manager is responsible for end?to?end delivery and governance of IT Infrastructure services across multiple sites. The role ensures stable operations, SLA/KPI adherence, value realization, and IT transformation, while serving as a key interface with senior leadership (VP level).

Key Responsibilities: -

Service & Operations Delivery

• Lead delivery of End User Computing (EUC), HPE GreenLake, Storage, and Network services

• Manage remote IT infrastructure operations across all sites

• Ensure compliance with agreed SLAs, KPIs, and service quality standards

• Oversee incident, problem, change, and service request management

Project & IT Transformation

• Lead IT transformation initiatives as structured projects

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