IT Service Manager

Fortrea
📍 Leeds, England, United Kingdom 💼 fulltime 🕒 Posted June 23, 2026

Job Description

Job Overview:
The IT Manager will provide operational and technical support across a client’s digital and data platforms, with a primary focus on Medidata Rave, enterprise data platform activities, and operational data oversight. The role is hands‑on and critical to study start‑up and ongoing operational support, working closely with a small digital team and following established SOPs.

Key Responsibilities:
Medidata Rave Support
  • Support Medidata Rave activities including user activation for internal users and external CRO users.
  • Manage tickets and interactions with Medidata support.
  • Configure and maintain Rave modules and functionalities, including IRT-related users.
  • Follow SOPs, manage required forms and approvals, and track user activations using Smartsheet.
  • Provide intensive support during study start‑up phases, with reduced effort as studies stabilize.

Enterprise Data Platf...

Ready to Apply?

Submit your application today and join our talented team at Fortrea.

Submit Application

Job Details

  • Location Leeds, England
  • Job Type fulltime
  • Category Operations Specialties Managers
  • Posted Date June 23, 2026
  • Application Deadline August 02, 2026