IT Service Manager

Job Description

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Key Responsibilities

• IT Operations Management - Own daily IT service delivery across the organisation as the primary internal IT lead.
• Technical Support - Provide hands-on support across hardware, software, networks, and user issues.
• Cloud Administration - Manage and maintain environments in AWS and Azure, including monitoring, access, and configuration.
• User Lifecycle Management - Handle new user setup, onboarding, permissions, and system access.
• Vendor & Contract Oversight - Manage remaining third-party providers and ensure smooth transition from outsourced services.
• Compliance Awareness - Support adherence to security and governance standards; MOD-related compliance knowledge is beneficial but not essential.
• Service Improvement - Implement processes, docume...

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