IT Service Manager

Valleysoft | Center of Excellence is a regional IT services provider based in Egypt, serving clients globally since 2006. The company collaborates with global partners like Oracle to address diverse business and technical challenges, from enterprise application development to process management. Valleysoft's vendor-neutral and process-oriented approach, coupled with operational maturity, ensures high-quality and cost-effective services for clients.

Job Purpose

An IT Service Lead is leading and overseeing the reporting functions to support decision-making, process improvements, and service optimization within an organization. driving actionable insights to improve IT service delivery and operations.

Description

1. Ensure that IT metrics are aligned with organizational goals, ITIL processes, and service management standards.

2. Oversee the collection and management of data related to IT operations, i...

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