IT Service Management Lead

Service Management – Job Description

Job Title: Service Manager / IT Service Management (ITSM) Manager

Department: IT Operations / Service Delivery

Reports To: Head of IT / Service Delivery Lead

Location: Onsite / Hybrid / Remote

Role Overview

The Service Manager is responsible for ensuring that IT services are delivered effectively and efficiently, aligned with business needs, and managed according to ITIL best practices. This includes ownership of key IT service processes, governance, reporting, and continuous service improvement.

Key Responsibilities

1. IT Service Management (ITSM)

• Own and manage key ITIL processes such as Incident, Service Request, Problem, Change, and Asset Management.
• Ensure adherence to ITSM policies, process workflows, and document...

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