IT Service Management Lead

St1 is an energy transition company with the vision to be the leading producer and seller of CO‑aware energy. St1 operates in Finland, Sweden, Norway, and the United Kingdom. Our portfolio encompasses oil products, biogas, Sustainable Aviation Fuel (SAF), renewable diesel (HVO) and solar power. St1 has 1,150 retail stations across Finland, Sweden and Norway. Together, were more than 1,000 curious, committed and caring people here to change the game. Ready to challenge the ordinary with us?

About the Role

St1 currently manages IT service requests and incidents through a fragmented mix of tools: Jira, vendor‑specific systems, and manual processes spread across teams and countries. This role exists to change that.

We are looking for an IT Service Management Lead to own the strategy, design, and rollout of a unified ITSM platform across St1’s Nordic operations. This is not primarily a technical implementation project, it is a cultural and operational change ...

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