IT Service Desk Technician

Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS145, T1, Band 4
Job-Specific Essential Duties and Responsibilities:
Key Responsibilities:
User Support & Incident Management
- Serve as the first point of contact for all IT support requests via phone, email, chat, or ticketing system.
- Diagnose and troubleshoot hardware, software, network, and account access issues.
- Provide step-by-step support and resolution for end-user issues or escalate as needed.
- Log, categorize, and prioritize incidents and service requests in the ServiceNow IT Service Management (ITSM) system.
- Accurately log, categorize, and escalate incidents and service requests in the ServiceNow ITSM tool.
- Perform advanced troubleshooting for hardware, software, peripherals, network, access etc.
issues.
- Coordinate with other IT towers to ensure timely resolutions.
- Model and promotes b...

Ready to Apply?

Submit your application today and join our talented team at Maximus.

Submit Application