IT Service Desk Specialist

ASRC Federal

📍 San Antonio, Texas, United States 💼 FullTime 🕒 Posted July 04, 2026

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Job Description

 
  Job Description 
 ASRC Federal is currently seeking an  IT Service Desk Specialist-II  to support an upcoming DHA contract. This work will be located onsite in San Antonio, TX.
 This position is contingent based on the successful award of contract to ASRC Federal.
  RESPONSIBILITIES 
 Answers questions, analyzes problems and provides technical assistance, support, and advice to end users for hardware, software, and systems through phone, email, or chat. 
 Resolves computer software and hardware problems of users and acts as a contact for users having problems using computer software, hardware, and operating systems. 
 Acts as the escalation path to resolve moderate to highly complex technical issues. 
 Specialized in certain aspects of technologies to assist the customer base. 
 Provides support for call overflow during peak time or reduced staff during off peak hours. 
 
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Job Details

Location San Antonio, Texas
Job Type FullTime
Category Computer Occupations
Posted Date July 04, 2026
Application Deadline August 13, 2026