IT Service Desk Queue Manager

**ManTech** seeks a motivated, career and customer-oriented **IT Service Desk Queue Manager** to join our team in **Doral, FL.**

**Responsibilities include but are not limited to:**

+ Prioritizes, assesses, and manages ITSM incidents, requests, and inquiries, providing full ITSM support across Incident, Problem, Change, Release, and Configuration Management.
+ Ensures efficient routing and adherence to processes for ITSM tickets, and conducts incident reporting and analysis.
+ Communicates pertinent requirements and guidance for each ITSM environment authority.
+ Monitors, reports, and analyzes incidents, with daily volume depending on complexity, system availability, and personnel response times.
+ Provides consistent service to address incident resolution requirements.
+ Researches, reviews, monitors, manages, and delivers reports on incidents and alerts.
+ Collaborates with various teams and stakeholders, attends TEMs, and provides direction a...

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