IT Service Desk Officer

IT Service Desk Officer | Level 1–2 Support

• Full-time Onsite in Caulfield with 1-2 Days Working From Home
• Microsoft 365 Suite 
• $82,219 + Super + Excellent Benefits

The Role
Are you a tech-savvy problem solver who thrives on delivering a top-tier employee technology experience? We are partnering with a progressive public sector organisation to find an energetic IT Service Desk Officer to join their dynamic Digital & Technology Services team.

This is a fantastic opportunity for a customer-centric IT professional to provide high-quality Level 1–2 end-user support across an enterprise environment.

Responsibilities
Reporting to the Technology Enablement Lead, your daily workflow will include:

• End-User Support: Provide responsive Level 1–2 technical support across desktop, mobile, and collaboration technologies.
• Ticket Ma...