IT Service Desk Analyst

Job Description

The Company
Our client is expanding their Service Desk Team and is currently looking to add a First and Second Line Service Desk Officer to their service desk team on a 6-month contract basis.

The Role
You will be the core contact dealing with level 1 and 2 support queries over the phone and via email.  This role is customer focused and would ideally suit a service desk technician who has over 12 months experience providing 1st line support. 

Your Skills

• Providing Level 1  and 2nd ICT support.
• Configure, Install, and test and monitor ICT network equipment, software, servers, and other infrastructure.
• Resolve problems with ICT network and infrastructure.
• Manage and report incidents and requests using the IT Help Desk system
• Liaise with equipment and suppliers to resolve issues.
• MS 365 experience essential.<...

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