IT Service Desk Analyst

Two95 International

📍 Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 💼 Contract 🕒 Posted June 23, 2026

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Job Description

We are looking for Service Desk Analyst with 2 to 5 years of experience.
Required Skills:
on call support/customer support, ITSM tool, incidents management, ticketting and troubleshooting
Job Responsibilities
Answers and responds to inbound calls chatemail from end-users regarding issues
Creates and documents all support calls from the user community into the service desk tracking software (ITSM tool)
Applies skills to resolve all technical trouble tickets at the service desk before referring to technical support
Analyzes and resolves all application software or hardware incidents and requests from end-users
Ensures to log and tracks incidents and requests from identification through resolution stages
Follows up with reported complex incidents to ensure they are resolved, requests are filled, and the customer communication is complete
Updates general knowledge of current corporate, division, and facility-specif...
            

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Job Details

Location Kuala Lumpur, Federal Territory of Kuala Lumpur
Job Type Contract
Category Other-General
Posted Date June 23, 2026
Application Deadline August 02, 2026