IT Service Desk Agent II

Here at Scotts Miracle-Gro there is no such thing as a typical day. Our culture is constantly energized by new and exciting growth opportunities and at a rapid pace. Below are details on an open job. If the role interests you and you would like to be considered we encourage you to apply!

We are looking for a IT Service Desk Agent II who will join our team.

The role of the IT Service Desk Agent II plays a crucial role in providing frontline technical support to end-users, troubleshooting hardware and software issues, and escalating complex problems as needed. They are responsible for incident management, logging and prioritizing incidents, and tracking their resolution to ensure minimal disruption to business operations. Additionally, they utilize and maintain documentation through knowledge articles to empower users and facilitate self-service. They provide support with a focus on ensuring efficient service delivery and user satisfaction.

In this r...