IT Service Desk Agent - German language support

We’re looking for motivated, engaged people to help make everyone’s journeys better.

Job Summary: 

The role holder will be responsible for acting as a single point of contact for Gategroup internal users, dealing with the management of both routine and non-routine incidents, problems, and requests. Providing first level support through user calls through IVR, email-queues, ITSM tool, MS Teams-Chat and provision of the 1st line support for incidents. 

Main Duties and Responsibilities: 

Technical Capability. Works under supervision, supporting standard technical queries related to a single product/small set of products (e.g., Microsoft products, operating system, basic networking, PCs).

Business Awareness. Develops an understanding of company’s environment and service delivery requirements to enable the delivery of a first-class service.

Process. Documents actions taken in resolving routine user’s enquiries ensuring established proce...

Ready to Apply?

Submit your application today and join our talented team at 2021 gategroup Services Belgrade.