IT Service Delivery Supervisor

Key Responsibilities

• Lead HQ IT service desk operations and ensure timely resolution of incidents and service requests.
• Monitor service level performance and provide regular operational reports.
• Supervise IT support staff and serve as the primary IT partner for Head Office departments.
• Oversee IT service delivery across OMMC depots and Mercury Battery retail locations.
• Ensure the availability and performance of site IT infrastructure, systems, and connectivity.
• Coordinate with site stakeholders to address operational IT requirements and issues.
• Manage IT support and infrastructure operations for BMI and BWI distribution centers.
• Ensure the availability of SAP connectivity and other critical business systems.
• Maintain reliable network, server, and end-user computing environments.
• Manage ISP and telecommunications service performance across all supported sites.
• Lead I...

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