IT Service Delivery Manager

Accentuate Staffing

📍 Raleigh, North Carolina, United States 💼 FULL_TIME 🕒 Posted July 02, 2026

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Job Description

Responsibilities:
Lead day-to-day IT service delivery for internal users and external client contacts, serving as a reliable point of contact for support needs, application questions, service requests, and issue resolution.
Manage and improve support processes across workplace technology, device management, onboarding/offboarding, software installation, access management, application support, and general end-user assistance.
Help establish structure around ticket intake, prioritization, incident management, change management, service metrics, documentation, and communication standards.
Provide hands-on support when needed across Microsoft 365, Exchange, Windows and Mac devices, endpoint tools, user accounts, proprietary applications, telecommunications, and remote workforce technology.
Partner with internal technical teams, development resources, vendors, and client stakeholders to troubleshoot issues, coordinate resolutions, and communi...
            

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Job Details

Location Raleigh, North Carolina
Job Type FULL_TIME
Category Operations Specialties Managers
Posted Date July 02, 2026
Application Deadline August 11, 2026