It service delivery manager (ops&fin)

Location: Open to the Americas Zone

Position based in Brazil, Rio de Janeiro

Responsibilities Ability to support IT applications from a technical standpoint Manage the RUN service and supervise its functioning to ensure user effectiveness, adoption, and Operational excellence for Supply Chain & Finance applications in South Hub Work closely with the support team to ensure timely resolution of tickets and underpinning issues are identified and resolved Maintain high performance levels for service-related processes, and implement improvement activities wherever necessary Act as an escalation point and take ownership of critical incidents, coordinating with resolution parties, and establishing effective communication between stakeholders for post‑incident reviews Ensure that systems, procedures, and methodologies are in place to support outstanding service delivery Taking accountability for service delivery performance, meeting customer expectations, and driving future d...

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