IT Service Delivery Manager

Panoramic Associates
📍 Hardwicke, Gloucestershire, Gloucestershire, United Kingdom 💼 Full-time 🕒 Posted July 05, 2026

Job Description

Title: Head of IT
Type: Permanent | Hybrid Working | 3 Days On-Site/ 2 Days Remote
Salary: £55,000/Yr. – £65,000/Yr. + Benefits
Location: Southwest England area

We are partnering with a market-leading, multi-site manufacturing group seeking an experienced Head of IT to take ownership of IT operations, service delivery, and team leadership across a growing business.

Reporting directly to the IT Director, this is a true number two leadership role focused on driving IT performance, modernisation, governance, and stakeholder engagement. You'll lead a small internal IT team, own the relationship with the external MSP, and play a key role in shaping the future direction of IT across the organisation. The role covers multiple sites and the candidate needs to be comfortable with that travel requirement.

Key Responsibilities:

Own and manage the relationship with the external Managed Service Provider (MSP), ensuring SLA/KPI performance and continuous service ...

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Job Details

  • Location Hardwicke, Gloucestershire, Gloucestershire
  • Job Type Full-time
  • Category computer-and-mathematical
  • Posted Date July 05, 2026
  • Application Deadline August 14, 2026