IT Service Delivery Lead

Amaris Consulting
📍 Vietnam, Vietnam, Vietnam 💼 Full-time 🕒 Posted June 30, 2026

Job Description

Job description



ABOUT THE JOB



  • Manage day-to-day service delivery activities including SLA monitoring, incident management, problem management, service requests, and change management using tools such as ServiceNow.

  • Coordinate with internal stakeholders, business units, and vendors to ensure timely issue resolution and service performance.

  • Support procurement coordination and vendor management activities for IT tools and services.

  • Drive continuous improvement initiatives by automating operational workflows, monitoring processes, ticket handling, and reporting activities.

  • Work closely with enginee...

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Job Details

  • Location Vietnam, Vietnam
  • Job Type Full-time
  • Category Computer Occupations
  • Posted Date June 30, 2026
  • Application Deadline August 09, 2026