IT Process Manager

Lenovo

📍 São Paulo, State of São Paulo, Brazil 💼 Full-time 🕒 Posted June 28, 2026

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Job Description

Description and Requirements

Role Overview
The Change Management Intermediate Analyst plays a key role in service delivery operations, supporting and executing ITIL/ITSM Change Management processes.
This role is responsible for ensuring that all changes to IT services and infrastructure are properly assessed, approved, implemented, and reviewed in a controlled manner to minimize risk and business impact.
Key Responsibilities
Ensure all changes are accurately logged, categorized, and maintained in the ITSM system
Review and validate Requests for Change (RFCs) for completeness, risk, impact, priority, and compliance
Coordinate approvals with Change Managers and stakeholders, including participation in Change Advisory Board (CAB) meetings
Assign and track changes across internal teams and external resolver groups
Ensure implementation, rollback, and commun...
            

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Job Details

Location São Paulo, State of São Paulo
Job Type Full-time
Category Operations Specialties Managers
Posted Date June 28, 2026
Application Deadline August 07, 2026