IT Problem Manager

Operations Problem Manager
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£30K
Hybrid home and Cardiff office based
Mon Friday standard office hours 37.5 hours per week.
Purpose of Role
Responsible for ensuring that the business operates to ITIL standards within its Service Desk Operations and wider operations, implement and maintain problem management standards, processes, and policies. Lead problem management analytics, reporting and meetings and resolutions with colleagues and customers
Main Tasks and Objectives
To perform an initial ITIL gap analysis, produce a plan and implement actions to address areas of improvement.
Develop a culture of ITIL best practices within service operations.
Implement and maintain Problem management methodology, process, and policies.
Lead problem management within the business and organise cross department teams to ensure consistency in problem...

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