IT Operations Senior Manager in Welland

Lead IT operations at Group Ltd. in Welland, ON, focusing on reliability and incident management. Drive operational excellence and improve IT service quality while managing the Help Desk team.
As a Senior Manager, you'll oversee high-traffic financial and insurance platforms. Your expertise in incident response, service operations, and AI-driven solutions will be instrumental in ensuring continuous operation and quick recovery. Your leadership will transform the Help Desk into a trusted service, leveraging metrics and ITIL practices.
Key Responsibilities:
• Oversee Help Desk services and access management
• Manage incident response and escalation coordination
• Drive ITIL practices and service-level agreements
• Configure and maintain Jira Service Management workflows
• Automate repetitive support tasks to enhance efficiency
Requirements:
• 7+ years in IT support and service operations
• Proven leadership in incident management during outages
• Experien...

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