IT Operations Lead

We are looking for a forward-thinking, process-driven IT Operations Lead with 5 to 8 years of proven experience to manage the daily IT infrastructure at our Noida campus, automated end-user support services, and system maintenance. In this role, you will hold complete operational ownership of our desktop support, local networking, and ISP partnerships, while actively leading AI adoption to automate and optimize IT operations.
You will lead daily team huddles, leverage AI-driven diagnostic tools to delegate tasks based on urgency, and maintain a highly secure, modern Microsoft-based IT ecosystem. The ideal candidate will have strong troubleshooting skills and an active interest in deploying automation, scripts, and AI workflows to eliminate repetitive manual support tasks.
Key Responsibilities
1. AI Adoption & Support Automation:
* AI-Driven Support Workflows: Lead the integration of AI chatbots, automated ticketing routing, and self-service virtual assistants to resolve com...

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