IT Operations Engineer, Application Support

• Provide technical support for software applications and investigate, diagnose, and resolve application issues

• Automate start-of-day and end-of-day checks for key applications.

• Log and track incidents across applications in the production environment.

• Implement monitoring and automation initiatives and develop custom solutions using Python, Shell, and/or Powershell scripts.

• Create tactical support tools and scripts to improve the incident investigation process and enable

• transparency into potential business impacts.

• Prioritize and categorize incidents based on severity and impact.

• Collaborate with the development team to improve applications based on user feedback.

• Create and maintain documentation for responding to common errors and application incidents.

• Assist with software applications deployment and configuration .

• Provide training and assistance to users to ensure effective use of a...

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