IT Operations Analyst II

Job Track Description:
Requires formal education and relevant expertise in a professional, sales, or technical area.
Performs technical-based activities.
Contributes to and manages projects.
Uses deductive reasoning to solve problems and make recommendations.
Interfaces with and influences key stakeholders.
Leverages previous knowledge and expertise to achieve results.
Ability to complete work self-guided.
College or university degree required.
General Profile
Requires knowledge and experience in the field.
Will acquire higher-level knowledge and skills.
Develops an understanding of the company, processes, and customers.
Uses existing procedures to solve routine or standard problems.
Receives moderate guidance and direction from others.
Functional Knowledge
Requires expanded conceptual understanding of theories, practices, and procedures.
Business Expertise
Uses an understanding of key business drivers to accomplis...

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