IT & Network Support Engineer

Job Summary
We are looking for an IT & Network Support Engineer to deliver outstanding technical support and troubleshooting services. This role requires a proactive problem-solver who can diagnose, resolve, and escalate technical issues while ensuring exceptional customer satisfaction.
The ideal candidate will have proven expertise in IT support, network troubleshooting, and customer service, with the ability to operate effectively across diverse systems and environments.
Location: Onsite - Lahore, Pakistan
Working Hours: Rotating Shift, for 24/7 functioning department
Experience: Minimum 2-3 years in IT & Networking
Client Base: North America
Key Responsibilities
• Provide first- and second-line technical support via phone, email, and chat.
• Diagnose and resolve hardware, software, and network-related issues.
• Record issues, solutions, and customer interactions in ticketing systems (e.g., Zendesk, Zoho desk, Freshdesk, Jira, ServiceNow).
• Guide use...

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