IT Manager

Job Summary:  The Service Delivery Lead is entirely customer-facing.

Overseeing a range of functions to facilitate the delivery of superior services to the end-users to make sure that service delivery and service support processes are on track for the consistent delivery of a high level of client service in an effective and cost-efficient manner.

Identify customer issues and needs by maintaining an excellent relationship with end-users and stakeholders.

The role requires both administrative and technical hats and is passionate about delivering end-to-end customer-driven solutions.  Job Responsibilities:  Monitoring and managing end user support, site services, and VIP support functions to ensure optimal service   Maintaining high performance levels for service-related processes, and implementing improvement activities wherever necessary  Taking ownership of critical incidents, coordinating with resolution parties, and estab...

Ready to Apply?

Submit your application today and join our talented team at Ubiquity Global Services, Inc..