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IT Major Incident Management

SMBC Group
📍 Tralee, Kerry, Ireland 💼 Full Time 🕒 Posted June 04, 2026
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Job Description

This is a hybrid role, requiring the successful candidate to attend our Tralee office.

Role Description


The Incident Manager is responsible for the end-to-end management of all IT major incidents. The manager would leverage technology to issue all communications and provide timely updates to all key stakeholders and management. The Incident Manager would be responsible for leading, driving, facilitating, and chairing all service restoration activities, meetings, and conference calls.


The Incident Manager would be responsible for providing support for all Regional / Global incidents when required and is required to be flexible to work extended hours, which may require occasional weekend and late-night support.

ROLE OBJECTIVES

  • Contact support groups and coordinate resources during a major incident

  • Manage major incident from beginning to end, which includes providing intermittent updates until closure.

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    • Job Details

    • Location Tralee, Kerry
    • Job Type Full Time
    • Category Computer Occupations
    • Posted Date June 04, 2026
    • Application Deadline July 14, 2026