IT Lead Support - CTRM ASPECT

Our client is a trading company located in Geneva
Leadership & Team Management<
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>Lead and mentor a team of support engineers across multiple locations.
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>Provide guidance, coaching, and performance management to ensure high-quality support and professional growth.
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>Foster a culture of collaboration, accountability, and continuous improvement.
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>Operational Oversight<
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>Oversee ETRM support operations, ensuring SLAs are met and critical trading processes remain uninterrupted.
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>Act as the primary escalation point for high-impact incidents and ensure root cause analysis and long-term remediation.
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>Coordinate daily start-of-day/end-of-day checks and incident response planning.
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>Manage shift schedules to ensure 24x7 support coverage when needed.
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>Support all modules of the ETRM system and related upstream/downstream interfaces.
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>Monitor applic...

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