IT IS_Service Desk

Role - IT IS_Service Desk

Years of Experience - 3 to 6 years

Location - Pune

• IT Service Desk Operations
• Atleast 3 years of experience handling Service Desk services.
• Fluency in English (Reading, Writing, Speaking)
• Understand and responds in Business Communications
• Good Managerial Skill
• Understanding and knowledge on IT Infrastructure.
• Work in any shift (24*7)
• Good-to-Have:
• ITIL Knowledge
• Understanding and knowledge on IT Infrastructure.
• Responsibility:
• Act as Single point of contact as Customer Global Service Desk
• A significant responsibility of Service Desk Analysts is to manage support requests that can come through a range of networks, such as email, chat, and telephone. They must document issue severity, and they must utilize standard procedures to resolve issues. Analysts must also maintain support tracking systems....

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