IT Helpdesk Supervisor

hays-gcj-v4-pd-online
📍 Enniskillen, Northern Ireland, United Kingdom 💼 FULL_TIME 🕒 Posted July 04, 2026

Job Description

YourpanyA leading and well-established organisation with a strong presence across the UK and Ireland is seeking an experienced IT Help Desk Supervisor to join its growing technology team.
Supporting a wide range of business-critical systems spanning ERP, reporting, infrastructure, and applications, this organisation places technology at the heart of its operations. You will join a collaborative environment where innovation, reliability, and continuous improvement are key priorities.
As IT Help Desk Supervisor, you will lead the day-to-day operations of the IT service desk,bining people management with hands-on technical expertise.Key aspects of the role include:
  • Leading and developing a team of IT support professionals
  • Managing ticket allocation, workload balancing, and service desk performance
  • Acting as the escalation point forplex technical issues
  • Ensuring high levels of service delivery and adherence to SLAs
  • Supporting system upgrades...
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    Job Details

    • Location Enniskillen, Northern Ireland
    • Job Type FULL_TIME
    • Category Computer Occupations
    • Posted Date July 04, 2026
    • Application Deadline August 13, 2026