IT Helpdesk Specialist

Ichor Systems

📍 Shah Alam, Selangor, Malaysia 💼 Full time 🕒 Posted June 04, 2026

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Job Description

Key Responsibilities
Serve as the primary on-site point of contact for end-user workstation hardware and software updates.
Manage and triage incoming requests through the helpdesk ticketing system, including ticket assignment, prioritization, resolution, and workflow management.
Diagnose and resolve issues related to End User Computing technologies, including PC hardware, virtualization, Microsoft Office applications, endpoint security tools, and application performance.
Deliver timely and effective incident resolution and escalation management, ensuring service level agreements (SLAs) are consistently met for response time, resolution, and communication.
Support employee onboarding and offboarding activities, including system access provisioning, equipment setup, and decommissioning.
Maintain accurate IT asset inventory records and ensure compliance with established IT policies and procedures.
Perform laptop and desktop ...
            

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Job Details

Location Shah Alam, Selangor
Job Type Full time
Category Computer Occupations
Posted Date June 04, 2026
Application Deadline July 14, 2026