IT Helpdesk

• Minimum a Diploma in Information Technology or equivalent.
• Minimum 2 years of experience in basic hardware, software, and network administration/troubleshooting, or equivalent training and/or education are preferred.
• Minimum 2 years of experience with Windows 7/8/10, Mac OS and related hardware.
• Knowledge of Mac and pc hardware, printers, scanners, computer peripherals.
• Proficient in Microsoft Office 365 (Word, Excel).
• ITIL certification / knowledge will be a huge plus.

Duties would primarily consist of maintaining IT assets (internal and external) inoperational state, maintaining IT documentation for ongoing IT projects inactual state, assisting colleagues who are experiencing any procedural or operating difficulty with the use of IT applications, equipment, or services and ensuring that an effective solution of the problem is provided to the user.

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