IT Helpdesk

IT Helpdesk - Customer Service

Location: Hillview House, 61 Church Road, Newtownabbey, BT36 7LQ

Hours: 37.5 hours, Monday to Friday, shifts between 8am-5pm.

Contract: Temporary

Pay: £16.00 per hour

Start Date: July

Our client is one of the UK's leading IT organisations, delivering innovative technology and software solutions to internal teams and external customers. As the first point of contact for users seeking technical assistance, you'll play a vital role in supporting a major transformation programme across the business.

What you'll be doing

• Handling customer enquiries – responding to incoming calls, emails, and portal requests with professionalism and accuracy
• Logging and managing incidents – recording all issues and service requests, ensuring information is complete and correctly categorised
• Delivering excellent customer service – offering clear communication, reassurance, and timel...

Ready to Apply?

Submit your application today and join our talented team at Blue Arrow.