IT Helpdesk L1

Astreya
📍 mumbai, maharashtra, India 💼 Full-time 🕒 Posted June 07, 2026

Job Description

Key Deliverables by Level


Deliverable

Level 1 - Associate

Field Services Technician I

  • Respond to IT service tickets using documented procedures and supervision
  • Assist with workstation setups and peripheral connections
  • Perform basic AV checks and room readiness tasks
  • Support imaging and deployments under direction
  • Maintain accurate ticket documentation in ITSM tools (e.g., ServiceNow)
  • Follow proper inventory handling, tagging, and tracking
  • Escalate unresolved issues appropriately
  • Adhere to safety protocols and client-specific guidelines

Field Services Technician II(Lead Single Man Sites)

  • Independently manage onsi...

Ready to Apply?

Submit your application today and join our talented team at Astreya.

Submit Application

Job Details

  • Location mumbai, maharashtra
  • Job Type Full-time
  • Category IT Services and IT Consulting,IT System Operations and Maintenance,Computer Hardware Manufacturing
  • Posted Date June 07, 2026
  • Application Deadline July 17, 2026