IT Help Desk Technician

Détail du poste

Description de l'emploi

Essential Responsibilities:

-Install, make changes and repair computer hardware and software.

-Provide user technical assistance and perform troubleshooting using different diagnostic techniques.

-Diagnose and resolve technical hardware and/or software issues.

-Maintain technical documentation and service catalog on installation of software, configuration of hardware and problem troubleshooting.

-Follow-up with users to ensure issues are resolved.

-Provide needed information on IT products or services.

-Provide feedback on processes and make recommendations on areas to improve.

Education:

Bac+2 (BTS) / Bac+3 in computing science

Experience:

Previous working experience as an IT Help Desk Technician is preferred.