IT Help Desk Specialist

Coupa Software
📍 Bogotá, Bogota, Colombia 💼 Full-time 🕒 Posted May 23, 2026

Job Description

Through the power of trillions of dollars in business spend, Coupa’s mission is to unlock our customers' full potential to do well and do good, anchored in our shared belief that we are smarter together. Our customers, suppliers, and employees- our Coupanians- come together to co-create ideas and innovations that impact the power of spend.
Responsibilities:
  • IT L1 Service Desk Technical Support (US Hours)
  • Weekend Service Desk Coverage (Rotation)
  • End user instruction and training
  • First Contact Respond to user inquiries
  • Recommend and perform actions to correct problems
  • Escalate security issues according to company policy
  • Own, follow-up and drive problem resolution
  • Proactively monitor, analyze, and troubleshoot issues
  • Perform quality assurance when required
  • Establish and maintain vendor relationships

  • Requirements:
  • Total exp 3-5 years and At least 2 years of hands-...
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    Job Details

    • Location Bogotá, Bogota
    • Job Type Full-time
    • Category Business Operations Specialists
    • Posted Date May 23, 2026
    • Application Deadline July 02, 2026