IT Help Desk Associate

• Handle inbound and outbound customer calls related to technical issues.
• Diagnose and troubleshoot hardware, internet, and application-related problems.
• Provide accurate and timely resolutions while ensuring a positive customer experience.
• Escalate complex issues to the relevant teams when required.
• Maintain proper documentation of customer interactions and resolutions.
• Meet quality, productivity, and customer satisfaction targets.

Requirements:

• Excellent verbal and written communication skills in English. This is US Process voice support.
• Strong problem-solving and analytical abilities.
• Basic understanding of computers, operating systems, internet connectivity, and troubleshooting.
• Ability to work in a fast-paced customer support environment.
• Willingness to work in 24/7 rotational shifts.
• Previous experience in technical support o...

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