IT Help Desk Analyst

Concord is a full-scope loan servicer delivering compliant, flexible, and scalable portfolio servicing solutions to meet the demands of loan originators and capital providers - and their customers - in multiple asset classes. We are service-focused innovative thought leaders leveraging proprietary technology to deliver comprehensive, configurable, and customizable servicing solutions. Our subject matter experts proactively partner with clients to maximize portfolio performance at a competitive price.
Responsibilities
Support and troubleshoot workstations, printers, network, and applications
Support/install/upgrade software and hardware products
Add/delete/maintain users on the network; creating Windows logins, setting up email accounts, assigning application access, and ensuring security
Suggest training ideas for users based upon interaction from resolving support requests
Able to react to change productively and handle other tasks or projects as assigned
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