IT Field Support Specialist

Job Description
Overview

We are seeking an IT Field Support Specialist to provide technical support for various jobsites and support in office. This role requires strong troubleshooting skills, excellent communication, and the ability to work independently while traveling frequently.
Key Responsibilities
Provide on-site and remote IT support for laptops, desktops, mobile devices (Apple & Android), and Windows systems.
Support Microsoft Office 365, SharePoint, and OneDrive.
Troubleshoot basic networking issues (DHCP, DNS, VPN, VLAN, IP addressing).
Document work thoroughly in ServiceNow and Excel; maintain shared calendars in Outlook.
Respond promptly to tickets, emails, and calls; manage helpdesk queue daily.
Configure and deploy jobsite networking equipment and computers.
Deliver excellent customer service to internal teams and project staff.
Work independently and proactively seek solutions or escalate issues when needed.

Benefits & Per...

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