IT End User Support

Job Summary:

The IT Technical Support Specialist is responsible for providing on-site and remote support to end-users, ensuring timely resolution of hardware, software, and network-related issues. The role involves hands-on troubleshooting, user assistance, and coordination with vendors and internal teams to maintain efficient IT operations and endpoint reliability.

Key Responsibilities:

1. Installation, Move, Add, Change (IMAC) Services:

• Assist in receiving, verifying, and delivering IT equipment and peripherals.
• Install, relocate, or configure IT devices as needed.
• Perform device swaps and conduct post-installation health checks.
• Create and update technical recommendations and documentation.
• Coordinate with third-party vendors for equipment deployment and support.
• Provide support for video conferencing systems and onsite events.
• Facilitate warranty claims and u...

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