IT Deskside Support Technician (Level 2)

Brookfield Renewable

📍 Hull, Quebec, Canada 💼 Full Time 🕒 Posted June 02, 2026

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Job Description

About the Role
This Level 2 (L2) Deskside Support Technician provides on-site and remote technical support for end-user hardware, software, and connectivity issues that require hands-on troubleshooting beyond the Service Desk (Level 1). The role resolves escalated incidents and service requests, completes device deployments and lifecycle activities, and partners with Infrastructure and Security teams to restore service quickly while maintaining a high-quality customer experience.

Key Responsibilities
Resolve escalated incidents and requests from Service Desk (L1) within defined SLAs; document troubleshooting steps and outcomes.

Provide deskside and remote support for Windows/macOS laptops/desktops, printers, mobile devices, peripherals, and meeting-room/AV equipment (as applicable).

Diagnose and remediate hardware, OS, and application issues (performance, boot errors, drivers, profile issues, malware indicators, etc.).

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Job Details

Location Hull, Quebec
Job Type Full Time
Category Computer Occupations
Posted Date June 02, 2026
Application Deadline July 12, 2026