IT/ AV Technician

Overview

The University of Sheffield Advanced Manufacturing Research Centre (consisting of AMRC and AMRC Training Centre) is seeking a highly technical, hardworking, and proactive IT/AV Technician to join our well‑regarded IT support team. The IT/AV Technician will provide second‑line support and advice to a diverse user base via Topdesk, phone, self‑service, email, chat and face‑to‑face. You will join an 8‑person second‑line team, providing a responsive and friendly technical support service to all AMRC staff, including remote support to our larger sites in Wales, Preston and Derby.

Working across the IT team, you will raise and progress issues, build awareness of the team’s activities, processes and skills, and elevate matters where necessary. You will also specify and procure a wide variety of standard and specialist IT hardware, software and services for the IT team and wider business.

Main duties and responsibilities

• Handle a range o...

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