IT Apprenticeship

Are you ready to support learners globally? Join RM, a pioneer in education technology since 1973, creating solutions that impact over 20 million students worldwide.

Responsibilities

• Provide a single point of contact for all end user software support requests and resolve technical issues across telephone, live chat or self‑service.
• Prioritise, progress and monitor incidents and requests to ensure resolution within agreed service levels.
• Maintain and fill knowledge gaps through the creation and identification of knowledge articles.
• Proactively identify problems and opportunities for automation and efficiency.
• Actively engage in a culture of continual service improvement.

Benefits & Conditions

My Work Blend @RM offers office‑based colleagues multi‑location and hybrid working options. The role is exempt from the Rehabilitation of Offenders Act 1974 and all successful candidates will be subject ...

Ready to Apply?

Submit your application today and join our talented team at RM Education.