IT Application Operations Lead

Job Summary

To ensure smooth functioning of enterprise IT applications by providing effective support, resolving user issues, and maintaining system performance. The role also contributes to application enhancements and supports business processes within the paper manufacturing environment.

Key Responsibilities:

Application Support & Issue Resolution

• Provide first and second-level support for SAP modules and other enterprise applications
• Troubleshoot and resolve user-reported issues to minimize downtime
• Escalate complex issues to development teams or external vendors

AI Data Modeling & Mining

• Support data preparation and AI-driven modeling initiatives
• Analyze data to derive actionable insights for automation and decision-making
• Drive proactive improvements in key business processes

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