ISP Technician

Description **Great REMOTE opportunity for new college graduates and call center professionals looking to get into a technical support role**
Must have technical support or call center experience. Technical support technician role working directly with customers by fielding inbound support phone calls.
The Level 1 Help Desk Technician provides first-line support to end-users experiencing technical issues. This role involves troubleshooting hardware and software problems, resolving basic IT issues, and escalating more complex problems to higher-level support teams as needed.
• Respond to and resolve a high volume of initial IT support requests via phone, email, or chat, including password resets, software installations, and hardware troubleshooting
• Diagnose and resolve basic hardware and software issues, including operating system problems, connectivity issues, and user account management
• Contribute to and utilize the internal knowledge base for common issues and sol...

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