ISDP Technical Manager

Job Description

Role Overview: ISDP Program Manager & Service Delivery Manager {Onsite (Netherlands)}: Leads end-to-end program governance and service delivery, managing SLAs, stakeholders, risks, compliance, resource allocation and performance metrics across cybersecurity and managed services. Also establishes and maintains operational service delivery framework, with clear separation of Run, LCM, and Development activities. Owns service level management, operational escalations, and continuous improvement across all ISDP service towers.

Roles & Responsibilities

• programme governance framework across IAM, SecOps, Cyber Protect, Digital Risk, Business Enablement, and Franchise/Privacy functions

• Coordinate dependencies between concurrent transformation initiatives (identity modernisation, Sentinel adoption, vulnerability governance, CIAM migration)

• Manage programme-level risks, issues, and escalations with ...

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